Ethical Principals

Texas State University Ombuds Services abides by the
International Ombuds Association Standards of Practice and Code of Ethics

Confidentiality

The ombudserson holds all communications with those seeking assistance in strict confidence, and does not disclose confidential communications unless given permission to do so. The only exception to this privilege of confidentiality is when there appears to be imminent risk of serious harm or unless disclosure is required by law and/or policy (i.e. title IX).

Neutrality

The ombudsperson is neutral, impartial, and unaligned in the handling of conflicts, disputes or issues. The ombudsperson will not take sides in a conflict or dispute, nor will the ombudsperson favor one person over another. The ombudsperson does not have the authority to order anyone to do or not do anything; nor does the ombudsperson judge, discipline, or reward anyone. The ombudspersons have no personal stake in the outcome of any situation. The staff ombudsperson is obligated to responsibly consider all the legitimate concerns and interests of all individuals affected by the matter under discussion.

Informality

The ombudsperson assists individuals in resolving conflicts at informal levels and as an informal resource does not participate in any formal adjudicative or administrative procedure related to concerns brought to her attention.

Independence

The ombudsperson is independent from other university entities or authorities.