Quick Scripts
For Responding to Rudeness
Your boss yells at you for making a mistake.
Script: “I want to hear what you have to say, but not in this way. Let’s schedule another time to talk.”
Someone constantly interrupts you.
Script: “ [Person’s Name], I’m not finished.”
You witness an offensive remark.
Script: “When you said XYZ, I heard it as an insult. Did you really mean it that way?”
Your co-worker or boss speaks ill of someone who is not present.
Script: “I think we should wait to have this conversation when X is present. It seems only fair that this conversation include her so she can hear what we have to say.”
*Flyers with this content as well as other self help resources are available through Staff Omubuds.